At Arlo Journey, we strive to provide high-quality outdoor and travel products. If you are not satisfied due to a damaged or defective product, we offer a return and refund process as outlined below.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect items.
- The return request must be made within 7 days of receiving the product.
- Products must be returned in their original packaging with all accessories, manuals, and tags intact.
2. How to Request a Return
- Contact us via email at [email protected] within 7 days of delivery.
- Include your order number, product name, and reason for return in the email.
- Our customer support team will provide instructions for returning the item.
3. Refund Process
- After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be issued within 7–10 business days via a method agreed upon during communication.
- Please note: Cash on Delivery payments may be refunded through bank transfer or other mutually agreed methods.
4. Non-Returnable Items
- Items that are not defective or damaged cannot be returned.
- Personalized or customized products are non-returnable unless there is a manufacturing defect.
5. Contact Information
For all return and refund inquiries, please contact us at:
Email: [email protected]