At Arlo Journey, we are committed to delivering your outdoor and travel products safely and on time. Please review our shipping policy below:
1. Shipping Method
- We currently offer cash on delivery (COD) as the only payment option.
- Orders are shipped via trusted courier partners to ensure safe and timely delivery.
2. Processing Time
- Once your order is confirmed, it will be processed within 1–2 business days.
- You will receive a confirmation email or call with your order details and expected delivery timeline.
3. Delivery Time
- Standard delivery typically takes 5–7 business days depending on your location.
- Remote or hard-to-reach areas may take slightly longer.
- Please ensure your shipping address is complete and accurate to avoid delays.
4. Tracking Your Order
- You will receive updates regarding your order status via email or SMS.
- While COD shipments may not have real-time tracking, our team will keep you informed about delivery progress.
5. Shipping Charges
- Shipping charges, if any, will be displayed at checkout before confirming your order.
- Free shipping offers, when applicable, will be clearly mentioned on the product page or during checkout.
6. Delivery Issues
- If your order is delayed or you experience any issues, please contact our support team at [email protected].
- We will assist you promptly to resolve any delivery problems.
7. Contact Us
For any questions regarding shipping, please reach out to:
Email: [email protected]